The controller automatically turns off. What should I do?
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/product/. Product availability may vary; please contact customer care for concerns.
Do the following steps to troubleshoot the issue:
- Make sure that the controller is charged.
- Check that the status light on the controller shows as green, which means that it is paired with the headset.
- Plug the USB cable from the link box into another USB 3.0 port on the computer.
- Manually update the USB driver on your computer. You can also download and install official driver updates from the website of your motherboard or USB port manufacturer.