My controller won't turn on after I accidentally unplugged it during firmware update. What should I do?
Note:Do the following steps to recover your controller from bootloader mode.
To purchase additional or replacement hardware, click the Accessories tab on www.vive.com/product/. Product availability may vary; please contact customer care for concerns.
- Using a micro-USB cable, connect the controller to one of your computer's USB ports.
- From your computer, open the SteamVR app.
- Once the controller is detected by the SteamVR app, follow the onscreen prompts to complete the firmware update.