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Overview
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Getting started
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Setup (headset and controllers)
- Attaching the battery cradle and charging the battery
- Putting on the headset (with the battery cradle attached)
- Using the headset without the battery cradle
- Attaching and adjusting the head strap
- Turning the headset on and off
- Setting up your headset for the first time
- Adjusting the diopter dials
- Removing and reattaching the face cushion
- Adjusting the IPD on the headset
- Pairing the controllers
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Setup (play area)
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Basics
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Mixed reality
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Managing screenshots, files, and apps
- Connecting the headset to your computer
- Transferring screenshots and screen recordings to your computer
- Browsing and viewing files
- Viewing 360° photos
- Connecting an external storage device to the headset
- Transferring files between the headset and an external storage device
- Installing apps on the headset
- Installing APK files on the headset
- Uninstalling apps
- Changing app permissions
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Using VIVE Manager
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Sharing and streaming content
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Settings
- Connecting to a Wi-Fi network
- Setting a device passcode
- Installing system and firmware updates
- Resetting your headset (factory reset)
- Adjusting the power frequency
- Choosing a display mode
- Setting a timeout for sleep mode
- Adjusting audio settings
- Choosing a tracking mode
- Pairing Bluetooth devices
- Setting up and using Kiosk mode
- Adding a VPN connection
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VIVE XR Elite for Business
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Solutions and FAQs
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General
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Hardware
- What should I do when the headset is unable to detect the controllers?
- How do I check the battery level of the headset and controllers?
- Why isn't the battery percentage displaying correctly?
- Why does my headset turn off when it's connected to a power bank?
- How long is the USB-C to USB-C cable that comes with the headset?
- Can I connect a wired USB-C audio device to the headset?
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Apps and content
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- Contact Us
Why isn't the battery percentage displaying correctly?
After updating
VIVE XR Elite to system version 1.0.999.374 (FOTA 4.5) or later, you may experience the following issues:
- The battery percentage doesn't change even after connecting the battery cradle to a power source and charging it for a while.
- The battery percentage always stays at 50%.
These issues can occur if the battery firmware fails to update after installing a system software update. If the headset hangs, restart the headset. The battery firmware will update again.
To restart your headset, press and hold the headset button for 3 seconds. You can also press the headset button and then select Restart device from the Power menu.
If the battery firmware update is successful, the battery percentage will display correctly.
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